
Gender-based violence leads to social and psychological isolation. Women that have experienced gender based violence need these necessary services to effectively reintegrate into society
Services Available:
SOS lines
Help lines provide crisis support as well as helpful information
SOS telephone numbers are:
- Federation of BiH (1265).
- Republika Srpska (1264)
Calls to these numbers are free of charge and based on anonymity and trust
Safe Houses
In BiH there are nine safe houses available for providing immediate help and protection to those experiencing violence. The main services offered in those establishments are: direct physical protection, psychological and social counseling, therapy, and advice, legal counseling and protection, economic empowerment and preparing women for economic independence.
Statistical data – The number of persons accommodated to safe houses in 2009:
Federation of BiH
* Fondation of local democracy-Sarajevo, Medica-Zenica, Vive Žene-Tuzla, Žene sa Une-Bihać, Žena BiH-Mostar i Caritas-Mostar and Gender centar Federacije Bosne i Hercegovine
Republika Srpska
* Safe house Prijedor, Safe house Modriča, Safe house Banja Luka
Local social centers (social protection)
The primary task of local social centers is to empower those that have experienced gender based violence, prevention of new violence, and the development of measures to protect the rights and welfare of persons exposed to violence.
You can find the address and phone number of the center closest to you at one of the following links:
Federacija BiH
http://fmrsp.gov.ba/s/index.php?option=com_content&task=view&id=35&Itemid=51
Republika Srpska
http://www.vladars.net/sr-SP-Cyrl/Vlada/Ministarstva/MZSZ/PAO/Documents/Centri_za_socijalni_rad.pdf
and http://www.vladars.net/sr-SP-Cyrl/Vlada/Ministarstva/MZSZ/PAO/Documents/Sluzbe_soc_zastite.pdf
Mobile teams
Currently mobile teams operate only in some parts of BiH. They respond to reports of domestic violence, either by requests from SOS help line or the police. The team consists of representative of police, representative of the Centre for Social Welfare, and representative of NGOs or safe houses. They respond promptly with the aim of immediate and effective protection to those in need and provide necessary steps to initiate court proceedings against perpetrators of domestic violence. If necessary, the team will provide a transport to a closest urgent medical center so that injuries can be treated. Also, if necessary, they will provide a place in one of the safe houses.
Mobile teams are not yet available in all parts of the country, but hope is that with the success of their comprehensive work with individuals who have experienced violence, similar assistance which is much needed will be available soon.
Police
When a case of domestic violence is reported to police, the police are obliged to
- React in time – go to the scene
- Provide security to those involved and if needed arrest the perpetrator
- Present all the evidence obtained in the process to the Prosecutor’s Office
- Offer advice to the victim on security measures available (example: restraining order)
Medical help
Hospitals and other medical institutions are required to provide overall medical treatment to those that have experienced violence, in order to preserve their physical and mental health and to assist with the injuries and trauma. In the case of suspected domestic violence, health workers are obliged to carefully discuss this issue the person in order to gain the trust.
In cases when the domestic violence has been revealed, health workers are obliged to proceed as follows:
- Without a delay, inform the local police and social center
- Determine the causes of injuries, and complete a full medical examination
- Inform the person about the services available, give them advice, support them
- In case of physical injuries, a doctor shall document all the injuries, and note them in a person’s medical record.
- At the request of the prosecutor’s office or the police, doctors are required to submit all important and relevant documentation
- If the person who committed the violence, or against whom violence was committed, has mental illness or has been treated for alcoholism and other addictions, they should be referred for appropriate treatment
Reference - The manual for training of health workers in handling domestic violence cases.
Legal help
Legal help aims to provide more efficient use of all legal possibilities in BiH legislation to protect victims and members of their immediate families, and enable them to legal protection in the court.
Safeguard measures, such as restraining orders, are imposed by the local Municipal Courts during the filing of the petition or at the initiation of the proceedings.
- Removing the perpetrator from the apartment, house or other residential premises and the prohibition of returning to the apartment, house or other premises (not less than 1 month, nor more than 6 months)
- The court order to the abuser to stay away from the victim, their home, their workplace or their school
- The court order prohibiting the abuser harassment of the victim, order might request to cease all contact, whether by telephone, notes, mail, fax, email or delivery
- Providing security to all those that have experienced abuse
- Court-Mandated psychological counseling and therapy
- Court-Mandated rehabilitation for addiction treatment (duration of 1 month to 2 years)
Family counseling (Psychological counseling)
Family counseling is intended for those who are exposed to violence and perpetrators of violence. The aim of psychotherapy treatment is an increase in the individual’s sense of their own well-being, so that they can change dysfunctional patterns of behavior and attitudes. Relieving and eliminating some of these symptoms leads to the improvement of health, emotional and personal growth of individuals in therapy.
Providing a range of psychological counseling, both through the individual or group therapy, these counseling services aim to support, assist, and empower victims. Everything is done with guaranteed confidentiality and positive motivation.